Shop Online FAQ
If you can’t find the answer to your question below, or have additional questions about shipment of your order, please
contact us directly or at 800-729-0815.
Q: How do you ship orders?
A: We ship all products via United Parcel Service (UPS) unless otherwise stated below. All products are shipped from Plano, TX (Dallas/Ft.
Worth area). Expedited shipment via UPS (overnight, 2-day air) is available for an additional charge. Orders are delivered by UPS Monday -
Friday (weekend delivery can be arranged by contacting our office).
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Q: When do you ship orders?
A: We usually ship all U.S. orders placed by 3:30 PM (CST) on the day they are ordered. International and non-standard U.S. orders (APO,
Alaska & Hawaii, PO Box, and any orders requiring usage of the U.S. Postal Service) are shipped within 3 business days of their submission.
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Q: How long will it take to receive my order?
A: Unless an expedited method is chosen, all regular orders are shipped via UPS Ground service from Plano, TX (Dallas/Ft. Worth area).
Depending on the destination, UPS Ground shipments take from 1 - 5 business days to arrive. UPS expedited services guarantee overnight or 2-day
delivery depending on the service chosen (does not include weekend delivery).
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Q: Will I receive confirmation of my shipment and the tracking number?
A: Yes, you should receive an email when your order ships and all orders shipped via UPS will contain a tracking number.
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Q: What is the cost (Shipping Charges)?
A: Shipping Charges
STANDARD SHIPPING CHARGES
| Product Price Range |
Standard Charge |
$1 - $10 |
$ 3.00 |
$11-$20 |
$6.00 |
$21 - $50 |
$ 7.00 |
$51 - $100 |
$ 9.00 |
$101 - $150 |
$ 11.00 |
$151 - $200 |
$ 13.00 |
$201 - $250 |
$ 15.00 |
EACH ADDITIONAL $50 |
ADD $ 2.00 |
- Saturday delivery available for an extra fee. Please call 800-729-0815 to order.
- For Shipment to P.O. Boxes (standard shipping only), please allow 10 - 15 business days for delivery (packages sent via U.S. Postal System)
- Shipping charges subject to change (shipping charges effective 7/1/07)
Special shipping options include standard shipping charge PLUS special shipping option charge from the table below. Please select your desired
shipping method when you place your order.
SPECIAL SHIPPING OPTIONS |
UPGRADE AMOUNT |
|
|
U.S. 2ND DAY AIR
(2 Business Days)
U.S. STANDARD CHARGE plus |
$6.00 |
- Guaranteed 2 business day delivery from date shipped. (if ordered by 3:30 PM CST)
- No shipping to P.O.Boxes |
|
GROUND SHIPPING TO ALASKA, HAWAII, or CANADA
U.S. STANDARD CHARGE plus |
$6.00 |
- approx time 5-7 business days from order date
- No shipping to P.O.Boxes |
|
U.S NEXT DAY AIR
(Next Business Day)
U.S. STANDARD CHARGE plus |
$18.00 |
- Guaranteed 1 business day delivery from date
shipped. (if ordered by 3:30 PM CST)
- No shipping to P.O.Boxes |
|
INTERNATIONAL SHIPPING
U.S. STANDARD CHARGE plus |
$25.00 |
- Shipped via U.S. Postal System
- Approximate delivery time varies, based on destination, but usually averages 2-3 weeks from date of shipment. |
|
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Q: What is your return policy?
A: All of our products come with a 21-day return option. Preview our material during that time and return it for a full refund (not including
S&H) if you are not satisfied with it. Books and study guides cannot be returned if they have been marked in.
For questions about Conference Tickets, please review our Conference Refund policy by
clicking here.
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Q: The product I ordered was defective when I opened it. What should I do?
A: We stand behind the quality of all of our products and will happily replace any item that is defective when it is received.
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Q: I am ordering for a nonprofit organization and therefore do not pay sales tax. Can I order online if I am tax exempt?
A: Sales tax is automatically added to all orders that are shipped inside Texas. If you are a nonprofit organization in Texas, you need to call Hudson Productions at (800) 729-0815 to place your order. All orders placed and/or shipped outside of Texas will not be charged sales tax automatically.
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Q: I am trying to place an order online. When I click on "Check Out", I am taken to a screen that asks for my e-mail address and password. I have an e-mail address, but how do I know what my password is?
A: If this is your first time to order from Hudson Productions, you will need to be set up in our database as a new customer. Just click on the link that says: "New Customers Click Here" and you will be prompted to enter your e-mail address, password and shipping information. The next time you order, all you will need to do is enter your e-mail address and password. Your customer profile will remain in our database.
If you have ordered from us before (online or by phone) or attended a conference, your information should already be in our system. Please login using your email address and password. Your shipping/billing information will be in our system. Please adjust it as needed. If you have forgotten your password and our system cannot supply it to you, please call 800-729-0815 for assistance.
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Q: Will I receive confirmation of my order and tracking information?
A: Yes! Our system will automatically generate emails confirming your order when you place it and shipping information when it ships out.
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Q: How can I pay for my order?
A: We accept Visa, MasterCard, American Express, and Discover for online payment. You can also choose to pay by check and print your order form and send it in with your check payment. Orders are shipped only after payment is received.
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Q: Are there any special requirements for using your online system and is it safe?
A: Yes! Generally, the only requirement to use the system is an up-to-date internet browser and "cookies" need to be enabled (refer to your browser settings to find this). For security purposes, all transactions are SSL encrypted and your credit card number is not kept on file.
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